Terms & Conditions of Mac’s Cleaning Magicians
1. General
1.1. These conditions shall form part of all contracts for the supply of any services (the “Services”) by Mac’s Cleaning Magicians (“MCM”) to any client (“the Client”) and shall prevail over any condition or stipulation to the contrary unless expressly accepted in writing by MCM
1.2. An order placed by the Client is deemed to be upon the terms and conditions herein contained.
1.3. MCM reserves the right to change the Terms and Conditions at any time without notice.
2. Payment
2.1. The time of payment of all sums due by the Client to MCM under this or any future contract shall be of the essence.
2.2. Payment is requested in advance by credit card prior to the provision of the Services. You must maintain a valid debit/credit card registered on our website and you must ensure that all contact and payment information is correct and accurate.
3. Price
3.1. The price of the Services, including the prices of optional extras, will be the price set out on our website and in force at the date of your order.
3.2. MCM reserves the right to change the pricing. The client will be given notice via email or text.
3.3. All Cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases, or any reasonable circumstances.
3.4. Bank holidays can be accommodated, but incurs an additional cost to the Services.
4. Inspection and Claims
4.1. The Client shall inspect the Services immediately following the completion of the Services by MCM and shall within 24 hours of such inspection notify MCM in writing of any reason whereby it is alleged that the Services are not in accordance with the specifications or standards expected.
4.2. Failure to do so will entitle the Client to no refunds or recovery Services.
4.3. No claims can be entertained in the case of loss or damage unless MCM is advised within 24 hours of the inspection by the Client.
4.4. MCM will not accept a complaint filed more than 24 hours after the provision of the Services.
4.5. MCM may take up to 3 days to respond to a complaint.
5. Refund Policy
5.1. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company.
5.2. A refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by MCM.
5.3. No refund will be issued if the Client has agreed to be present for the Cleaners arrival and subsequently is not present at the designated time to admit the Cleaners.
6. Cleaning Times
6.1. Your cleaning service schedule is indicated and included on our private calendar event. We do our best to be prompt and meet the cleaning time indicated, but traffic, other clients, and unforeseen circumstances may affect our scheduled arrival time. Therefore, please understand that all appointment times are (approximate) arrival times. If your scheduled cleaner is going to be more than 30 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be done between the hours of 9:00 a.m. and 17:00 p.m. Our Cleaners appreciate your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.
7. Breaking and Damage Policy
7.1. MCM cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
7.2. Breaking/Damage must be reported to MCM by email within 24 hours of Services or MCM may not be held liable.
8. Hot Water and Electricity.
8.1. MCM request that hot water be made available by the Client in order in some cases to provide the Services in an efficient manner. If no hot water can be made available, then the Services may take longer. Without hot water MCM may also be unable to provide the Services to typical high standards. MCM will not be held responsible for areas that were not cleaned properly if hot water was not made available.
8.2. MCM cannot, in the case of cleaning Services, work without electricity. If on arrival no electricity has been available MCM will consider the Services cancelled and you will be charged for the Services requested
9. Health and Safety
9.1. Our cleaners are trained to work safely and will not undertake work that is deemed unsafe.
9.2. All equipment, including electrical, to be used by MCM must be in good working order. Any Client’s home we clean must be a safe working environment in which to do our job properly. Health and safety are important to you as the customer and to MCM to eliminate any possible accidents. In the event that a house is a hazard, cluttered, or inaccessible we reserve the right for our cleaners to take pictures of the area(s) before and after what was done.
10. Cancellation and Rescheduling Policy
10.1 We reserve the right to cancel any cleaning job if the condition of the property is hazardous to the health and wellbeing of our employees. MCM has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
10.2. MCM requires at least 48-hour notice for reschedules or cancellations.
10.3. In the event of a cancellation or reschedule by the Client made less than 12 hours prior to the original scheduled appointment for the Services, MCM reserves the right to apply a cancellation fee of up to 50% to compensate for loss of earnings resulting from the inability to schedule other appointments at such short notice.
10.4. For all business-initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regularly scheduled cleaning date as possible.
10.5. If the Client wishes to cancel a regular cleaning service, they must provide at least 7 days’ notice by email or phone call before the next scheduled date.
11. Equipment
11.1. Cleaning materials are provided by MCM. If you require us to use your solutions or equipment, they must be safe to use/operate, in full working order, and must not require any special skills to be used for the purpose of cleaning.
11.2. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner MCM cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
12. Liability
12.1. MCM has Public and Employers Liability Insurance.
12.2. MCM assumes no liability for damage or loss of items that were not properly secured or were damaged prior to cleaning services being provided.
12.3. MCM shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
1. A cleaning job is not complete due to the lack of hot water or electricity;
2. Third party entering or present at the Client’s premises during the cleaning process;
3. Any existing damage to the Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaner.
12.4. MCM makes and gives no warranty and it shall not be a condition of this contract that the Services are supplied with due skill or diligence.
12.5. Nothing in the contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; and breach of the terms implied by section 4 of the Sale of Goods and Supply of Services Act 1980 (Supply of Services).
13. Keys, Alarm Systems and Security
13.1. If you as the Client require MCM to hold a key to enter your home, under no circumstances will we keep your address details with the key. However, to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you.
13.2. You must inform MCM of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times.
13.3. It is our policy to keep our customer's keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible. If you as the customer are present, please make sure that you are there to let us in at the agreed time, when the cleaners are finished at the agreed time, so the property will be secured by the client.
13.4. If we arrive at the designated time and no one is home without giving notice, you as the Client will be responsible for paying MCM the full amount of hours for that day. No cleaning fee will be refunded.
13.5. We do not accept our Cleaners smoking while at the Client's premises. This also includes the use of computers, telephones, and/or any other personal item/s belonging to the Client which are not permitted to be used except in an emergency.
14. Pet Policy
14.1. You agree to ensure that any pets on the premises are properly secured so the Cleaners may work safely.
15. Force Majeure
15.1. Force majeure event (“Force Majeure”) means any circumstance not within a party’s reasonable control including, without limitation:
15.2. acts of God, flood, drought, earthquake or other natural disaster;
15.3. epidemic or pandemic including Covid 19 or similar;
15.4. nuclear, chemical or biological contamination;
15.5. any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
15.6. collapse of buildings, fire, explosion or accident; and
15.7. any labour or trade dispute, strikes, industrial action or lockouts.
15.8. Upon the occurrence of any cause of whatsoever nature beyond the control of MCM or Force Majeure, MCM shall not be liable for any delay in delivery of all or any part in default of the performance of the Services arising there from and/or MCM may cancel either wholly or partially the carrying out of the Services or if the making or transfer of any payment by the Customer to MCM is impossible or is likely to become impossible or is delayed or is likely to be delayed by more than 5 days MCM shall have the option to cancel carrying out the Services wholly or partially or to extend the time for carrying out the Services during such as said circumstances or any of them shall continue. The Customer shall have no claim against MCM in the event of any such cancellation or postponement.
16. Privacy Policy
16.1. MCM may disclose the Client’s confidential information or data to its employees, officers, or advisers who need to know such information for the purposes of MCM carrying out its obligations. The Client consents to this disclosure for the purposes of MCM being able to supply the Services. MCM shall ensure that its employees, officers or advisers to whom it discloses the Client’s confidential information comply with this clause; and as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
16.2. MCM shall not use the Client’s confidential information or data for any purpose other than to perform its obligations under the contract. See our Privacy Policy for further information.
17. Your Obligations
17.1. You agree to treat MCM staff courteously and lawfully. You agree to provide a safe and appropriate working environment for such personnel in compliance with all laws and regulations.
17.2 It is the responsibility of parents/guardians to ensure that any children under the age of 18 are accompanied in the premises by a responsible adult at all times while cleaners are present for safeguarding reasons for both parties.
18. Termination
18.1. MCM may terminate the provision of any Services at any time by giving to the Client 12 hours’ notice of such termination and MCM shall not be liable to make any payment of foot of such termination other than refunding the payment made by the Client.
18.2. Without affecting any other right or remedy available to it, MCM may terminate the contract with immediate effect by giving written notice to the Client and claim full payment where:
(a) the Customer commits a material breach of any term of the contract and/or
(b) the Customer fails to pay any amount due under the contract on the due date for payment.